Our laboratories in Singapore, Shanghai and Shenyang are well-equipped to carry out quality checks on our products at various stages of the production processes. Our quality control equipment include:-

• CAMS – Computer Auto Measuring System
• CADS – Computer Auto Dispensing System
• CQMS – Colour Quality Measuring & Control Systems
• CFS – Colour Formulation Systems

Our quality control system entails the following measures:

Supplier Management

For quality control, we adhere strictly to our approved supplier lists and purchase supplies from the approved suppliers. We hold regular meetings with suppliers for continuous improvement in the areas of quality, timeliness of delivery and price.

In-coming Quality Control

All in-coming raw materials are subject to inspections to ensure that they comply with our requirements. They are analysed using computerised systems to determine their purity and quality. Raw materials that do not comply with our requirements are returned to the suppliers and records of these in-coming inspections are maintained to assist us in the evaluation of our suppliers’ performance.

In-process Quality Control

Measures relating to in-process quality control are implemented at various stages of our production processes to ensure that defective products or processes are identified and corrected at an early stage to minimise re-processing. These are typically done through sampling inspections and some of the properties being monitored include pH value, temperature, volume and duration of reaction.

Outgoing Quality Control

Sampling tests are conducted on finished products to ensure that only products that conform to our in-house standards are delivered to customers. Our quality standards are comprehensive and include inspection of strength, colour tone, solubility and physical appearance. In the event that the finished products fail any of the outgoing quality control checks, they will be withheld and further analysis will be conducted to investigate the causes for failing the quality checks.

Customer Feedback

We garner feedback through regular meetings with our customers to review our performance and to assist our customers in resolving technical issues they face during their manufacturing processes. These feedback sessions allow us to understand our customers’ needs and enable us to improve our products and processes.

Our quality control system is subject to quality control audit which include ascertaining adequate personnel training, proper maintenance and calibration of equipment used in the production processes, as well as the use of correct procedures for all operations. Generally, products are rejected at our customers’ receiving inspection laboratories. Products that are rejected during our customers’ manufacturing process typically take place a few months after our delivery to our customers. The amount of products rejected by our customers accounted for approximately 0.5% of our Groups’ aggregate revenue for the past 3 financial years ended 31 December 2000, 2001 and 2002.

Quality control is a process employed to ensure a quality in a product or service. It may include whatever actions a business deems necessary to provide for the control and verification of certain characteristics of a product or service. The basic goal of quality control is to ensure that the products, services, or processes provided meet specific requirements and are dependable, satisfactory, and fiscally sound.

Essentially, quality control involves the examination of a product, service, or process for certain target levels of quality. The goal of a quality control team is to identify products or services that do not meet a company’s specified standards of quality. If a problem is identified, the job of a quality control team or professional may involve stopping production temporarily. Depending on the particular service or product, as well as the type of problem identified, production or implementation may not cease entirely.

Usually, it is not the job of a quality control team or professional to correct quality issues. Typically, other individuals are involved in the process of discovering the cause of quality issues and fixing them. Once such problems are overcome, the product, service, or process continues production or implementation as usual.

Quality Control includes incoming raw materials, in-process during production and finished products. Evaluation of raw materials for better quality, better performance and economical products to meet the market demands.

Our quality control department follows a strict set of procedures as according to standard requirement to ensure raw materials from incoming, to finished products for outgoing to the customers.

Equipped with CADS/CAMS and CQMS for the measurement and analysis of colour quality control. These Colour Software and Precision Increment adapt to provide user-definable screen and report forms. We ensure our operations standards are complied and batch to batch are within stringent colour quality and quality tolerance control.

Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.

Customer service is normally an integral part of a company’s customer value proposition. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement.

Matex provides complete technical services for conducting the trials and demonstration to the customers.

We provide services from colour-matching, technical services to bulk trials.

We also constantly evaluate the market competitor products and compete with technically advantageous products. If required to cater to our customers needs, the R&D team involves to formulation/innovate a desired new product.